New clients submit the online appointment request including clear top and bottom images of both feet. Photos are required to determine the appropriate service level and pricing. • Availability options, service pricing, and retainer information will be sent after review. • Your appointment is confirmed once your preferred date/time is selected and the required retainer is submitted. • A brief welcome and confirmation call will take place prior to your first appointment. Important: If you need additional scheduling assistance, please call (804) 837-0920.

Heal by Sole serves single-residence homes and professional office settings primarily in Chesterfield County, VA. Also serving Henrico County and select surrounding Richmond areas. Travel fees start at $25 for locations beyond a 20-minute radius. Service is not provided in rural areas, hospitals, rehabilitation facilities, or assisted living communities. Multi-family residences are considered on an individual basis.

Heal by Sole does not accept traditional health insurance. However, HSA (Health Savings Account) and FSA (Flexible Spending Account) payments are welcomed when supported by a Letter of Medical Necessity (LMN) from your physician or podiatrist. Please confirm eligibility with your plan before using an HSA or FSA card. If a transaction is declined, standard self-payment will be required at the time of service. Upon request, an itemized receipt can be provided for reimbursement submission. Examples of services that may qualify: • Diabetic foot care • Medically necessary nail trimming • Post-fungal treatment • Post-ingrown nail care • Excessive callus management • Foot care related to other documented health conditions

If you are experiencing redness, swelling, pain, or discharge, please immediately consult a podiatrist. In many cases, discomfort may actually be the result of a curved toenail or buildup beneath the nail plate. These are concerns I can safely address, and I am happy to evaluate your condition before or during your appointment to guide you toward the best next step.

Yes. Heal by Sole welcomes referral partnerships with podiatrists, endocrinologists, dermatologists, and other healthcare professionals seeking safe, clinical-grade foot care for their patients. Advanced wellness pedicure services are designed to support ongoing treatment plans for individuals managing diabetes, neuropathy, and other foot conditions. Care is noninvasive, performed using aseptic protocols, and focused on maintaining foot health between medical appointments. Eligible services may be covered through HSA or FSA funds when accompanied by a Letter of Medical Necessity from a licensed provider. When a client’s needs extend beyond the scope of service, Heal by Sole refers them to trusted podiatrists and specialists to ensure appropriate medical support and continuity of care. If you’re a medical professional interested in connecting or establishing a referral partnership, please complete the Interest Form [HERE] to begin the conversation.

✔ Gel polish can be properly removed for an additional $30. ✘ Acrylic and polygel must be fully removed before your service.

For safety and equipment protection, appointments may be postponed during heavy rain, thunderstorms, snow, and other hazardous travel conditions at the provider’s discretion. Clients will be notified by phone, and the retainer will transfer to a priority rescheduled date.